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Anelisa T
1 reviews | Active since Jun 2021
30 Apr 2024, 20:20
Have not received my refund
I am still waiting for my refund from January. I was signed for a service plan I did not agree on. Service was canceled and I have not received my refund.
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Replies (2)
Innovation Group's replyOfficial
02 May 2024, 08:55Dear Anelisa Tikise, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply02 May 2024, 08:55
Official
Dear Anelisa Tikise, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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Anelisa T's updateReviewer Update
09 May 2024, 08:59Good day,
I did receive a call on the 3rd of May and all was clarified I appreciate. I am following up on the refund I was advised it would take 3 working days as per our discussion.
Thanks,
Anelisa
I did receive a call on the 3rd of May and all was clarified I appreciate. I am following up on the refund I was advised it would take 3 working days as per our discussion.
Thanks,
Anelisa
AT
Anelisa T's update09 May 2024, 08:59
Reviewer Update
Good day,
I did receive a call on the 3rd of May and all was clarified I appreciate. I am following up on the refund I was advised it would take 3 working days as per our discussion.
Thanks,
Anelisa
I did receive a call on the 3rd of May and all was clarified I appreciate. I am following up on the refund I was advised it would take 3 working days as per our discussion.
Thanks,
Anelisa