SL
Samukelisiwe L
1 reviews | Active since Oct 2016
30 Mar 2020, 11:00
Hassle-free cancellation
I had to cancel my extended service plan because of a write off of my vehicle. Took roughly 2 weeks to get my refund, with no resistance. Only giving 4 stars because initially my cancellation request email was not acknowledged until I sent a reminder a few days after which I generally don't like to resort to. Otherwise, was happy with the problem-free resolution of my request. #SupportLocal
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Replies (2)
Innovation Group's replyOfficial
30 Mar 2020, 12:10Hi Samukelisiswe, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply30 Mar 2020, 12:10
Official
Hi Samukelisiswe, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
31 Mar 2020, 11:29Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply31 Mar 2020, 11:29
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team