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filwe M
1 reviews | Active since Oct 2020
28 Aug 2023, 08:25
Halt! do not sign for any Value added products with innovation!
I regret the day i took a warranty plan with MFC and innovation group. they now claim i have other warranty plans with other companies when i try to claim. The said warranty plans were cancelled a long long time ago and i don’t understand why their system hasn’t had an update. i’m so ****ing ****ed because when they sell you these products, they don’t disclose anything. ****ing honds
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Innovation Group's replyOfficial
28 Aug 2023, 09:38Dear Refilwe Maelane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply28 Aug 2023, 09:38
Official
Dear Refilwe Maelane, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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filwe M's updateReviewer Update
28 Aug 2023, 09:47please attend to it ASAP! my car needs to be fixed. please
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filwe M's update28 Aug 2023, 09:47
Reviewer Update
please attend to it ASAP! my car needs to be fixed. please