Gross incompetence

<p>My vehicle's motorplan is almost up and it is still currently financed with Standard Bank. In order to extend or get additional cover for my vehcile, the bank advised that they are aligned with the Innovation Group who are position to assist with the policies that can be included onto my monthly premium....in theory this all sounded great until I actually had to deal with this company.</p> <p> </p> <p>For over 2 weeks now I have tried to get a quote from them, to be honest the writting was really on the wall from the start....their internal systems & departments are not integrated so to get an extended service plan and maintenance warranty, you need to repeat all information that was just captured and deal with multiple departments.</p> <p> </p> <p>Then comes the time for them to issue you a quotation for the policy, the most interesting part of this process is that they quote you one price on the telephone, send you another amount in an ABSA policy (not Standard Bank) and then when you tell them this, they send you another quotation that is now higher than the telephonic quotation and the incorrect quote from ABSA. Despite bringing this to their attention and dealing with senior people and team leaders in this organisation, they have still not managed to send me the correct information, even after lodging complaints via their website, leaving messsages, sending multiple mails and escalting this problem to Standard Bank, they are still ignoring the issue.</p> <p> </p> <p>The most interesting this to note is that even after reading all the complaints on this website about this organisation, the major banks are still hellbent on using them......I am seriously skeptical about giving this organisation any of my money , let alone allowing them to administer the warranty and service plan for my vehicle especially becuase they can't even get a quote right, lets not even mention how they can't return messages and reply to e-mails!</p> <p> </p> <p>How sad!</p>