NM
Ntokozo M
1 reviews | Active since Oct 2019
16 Apr 2026, 17:51
Great service from Keabetswe, not happy with Innovation Group.
I’m quite disappointed to see Innovation Distribution Group rating on HelloPeter. Perhaps I regret accepting the scratch and dent cover based on this but we will see how they treat me. The purpose of this review is to recognise Keabetswe Mmekwa. The guy was super professional, super clear, very patient when I was asking a million questions. Whilst I didn’t take up the initial cover he offered me, he was able to upsell and was offer me something else that I needed. How he approached the conversation really helped me make up my mind about what I need, so shout out to him. Still disappointed by IDG ratings here. Anyway, thank you Keabetswe.
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Replies (1)Innovation Group's replyOfficial
17 Apr 2026, 12:01Dear Ntokozo Mbonani,
Thank you for taking the time to provide us with a great review.
We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided.
Please be assured that the compliment will be forwarded to the relevant team.
Kind regards,
Innovation Group Customer Services Team
Innovation Group's reply17 Apr 2026, 12:01
Official
Dear Ntokozo Mbonani,
Thank you for taking the time to provide us with a great review.
We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided.
Please be assured that the compliment will be forwarded to the relevant team.
Kind regards,
Innovation Group Customer Services Team
