Good ******* and useless service.

My mum bought a vehicle from We Buy Cars Durban, took the mandatory warranty amd 2 year service plan..... all on the 4th of February 2021.

On delivery, the steering had a terrible clunking sound, which was noted by We Buy Cars.

As mum stays on a farm , way down the coast, WBC advised to take to an RMI accredited reapairer and get the issue resolved under warranty.

So thats what I did.....turns out the shock mounting had collapsed, and drop link were overly worn.

So .... call to innovation group, to lodge a claim as we were advised to do.

Claim rejected. Reason..... well these specific parts dont constitute what they deem to be suspension parts. All the will cover are Ball Joints and wishbones.

What a waste of time as they cover only the cheapest replacement parts, and none of the "money" parts.

Even on their exclusions they dont memtion whats not covered according to the call center agent. He had to read this to me as I could not and still.cannot find this on their policy documents.

The vehicle will be going for its 120000km service soon, amd the manufacturer recomends timing belt replacement etc, and from what ive gathered this wont be covered either in their Extended warranty and or service plan.

So basically these *******, make money from people amd pensioners, and offer little or no help when its crunch time.

Exceedingly bad service, and you pay a lot of money for absolutely nothimg at all.

Dissapointed by the blatant misrepresentation and **************** of a pensioner