TM
Tshepo M

1 reviews | Active since Jan 2015

29 May 2019, 16:00

GEAR LINKS NOT COVERED ON CLAIM(GEARBOX) POLICY DOCS STATES OTHERWISE.

I am extremely shocked and in disbelieve, my claim for a Gear Links(Gearbox component) has been declined because they beleave or (still going to confirm/investigate) if the part falls under LUBRICATED COMPONENTS, How they will do it is that, they will first confirm my vehicle make(which they have) and decide if it falls under that categories. This company is very dishonest, ***** and selfish, They sold me a warranty while i have another one existing with them, charged me and only when i have to claim i am being told i can not have two same warranties(mind you, they called me, and sold me the warranty) I will give them two/2 days to get this right, failing to do so i will be suing them for dishonest, *****, and emotional stress caused, My 2 policy numbers are: 1. MFC WARRANTY. Policy No: DM2P10196

2.Innovation Group Motor warranty Policy No: MPW005396

I will do all in my powers to get this people to act their promises and i will escalate this to my Facebook page,Twitter , and Insta page. I will make noise till they start listening. I am a broker myself, I know how to deal with this kind of **********.

2 day!!!!!

0
Replies (4)
Innovation Group
Innovation Group's reply29 May 2019, 16:44
Official
Hi Tshepo,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team 
TM
Tshepo M's update29 May 2019, 17:07
Reviewer Update
When will that be,  the vehicle is at the workshop and accumulates storage from tomorrow. I need an urgent review asap. so i can take this matter further. 
TM
Tshepo M's update29 May 2019, 17:09
Reviewer Update
Good day,

We have received your application for assistance. Your temporary reference number is ***.

Regards,
Ombudsman for Short-Term Insurance
Innovation Group
Innovation Group's reply06 Jun 2019, 12:52
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team