RM
Robyn M
1 reviews | Active since Oct 2023
18 Oct 2023, 17:20
Furious!!!!
Today after being with the Innovation group for 4 years I received the worse service today🤬🤬🤬 I am definitely going to escalate this to the ombudsman, as the manager of the claims department don’t care.
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Innovation Group's replyOfficial
19 Oct 2023, 07:54Dear Robyn Marupen, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply19 Oct 2023, 07:54
Official
Dear Robyn Marupen, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team