NM
N M
1 reviews | Active since Apr 2022
10 Apr 2023, 09:31
Frustrating service
I took my car in for service on Thursday. Firstly, I pay a full amount for service on my car every month so that I do not have to pay for any other Service fees! The car service informed me that Innovation is only willing to pay 50% ! Cool I pay the other half fast forward to 3 days later my car won’t start and my spanner light is on indicating that there is a problem with my car after service!!!
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Innovation Group's replyOfficial
11 Apr 2023, 07:27Dear N Molebatsi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply11 Apr 2023, 07:27
Official
Dear N Molebatsi, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
NM
N M's updateReviewer Update
11 Apr 2023, 10:57I am also being told that I need to tow my car to their dealership so that they can fix whatever they did wrong
NM
N M's update11 Apr 2023, 10:57
Reviewer Update
I am also being told that I need to tow my car to their dealership so that they can fix whatever they did wrong