From good to the worse

Went from best service to the worse.. Car was taken for service on 192k as it's due get the dealer only for them to call and say no car needs to be driven 40km more, OK cool I even drove it 60km more in what the car is at R198km now, take the car in for service yesterday and God help me still today dealer didn't get authorisation please tell me how the hell did innovation service get this poor, I've been calling since yesterday went from pillar to post and mind you they don't worry you will hold a hole R150 airtime finish, when you think one issue is sorted there is all of a sudden a new one coming up, guys please explain how I've been getting authorisation for 6 years with innovation hassle free to be struggling for these 2 days while my car is sitting at a dealer my kids sleeping by other ppl coz I cannot transport them to school and back I have to pay Uber of R150 a trip to work n back and innovation just don't give a **** I don't want to hear someone will investigate it or there is a turn around time innovations sort this **** out now I want my car serviced today by end of busonnes or I will be sending all my Uber bills to you'll.. It cannot be that you'll collect money on time no hassles that we need to struggle now what the **** is this