*********

I joined Innovation group on the 1st June 2021 through ABSA as my vehicle finance. And i was told that my warranty was finished with Nissan and i must join the extended warranty with Innovation group. So i joined and since i was paying R297 every month. On the 4th May 2022 i called to lay a claim and i was told to book my vehicle with nissan for inspections. So this morning my car was inspected by Nissan , then i received a call to say my warranty with Nissan is active until 2024, but they are not going to cover the costs of the damage on my mirror monitor and i was also told that the innovation warranty will not cover me as the warranty with Nissan is still active. Then i asked myself why was i made to join the warranty if i had one with Nissan? Innovation group says it will not cover me but they are debiting my account every month since last year June. I am very hurt as this is a VERY BAD SERVICE FROM BOTH NISSAN AND INNOVATION GROUP. This must be urgently addressed