1 reviews | Active since Mar 2012
***** Committed
<p>For the last 2 months Innovation Group debited my account. When I queried it, I was told they captured the wrong banking details on a customers policy hence my account was debited. When I requested my money back they had stories like protocol to follow etc but protocol to ensure they debit the correct person was not followed. No I have waited longer than a week for my money which is still not refuded. Please take care of dealing with them because if they can do this to a non-customer, what else can they not do to a existing customer. </p>
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the opportunity to investigate.
We confirm that the refund has been authorised and processed to your account accordingly.
We would like to offer our sincere apologies for the inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the opportunity to investigate.
We confirm that the refund has been authorised and processed to your account accordingly.
We would like to offer our sincere apologies for the inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
