sM
sifiso M
1 reviews | Active since Mar 2012
09 Jul 2020, 10:46
***** at Innovation Group
Following a ombudsman ruling that my car should be repaired by the dealer since I am still within CPA.
Mike Eksteen Dealer Relationship Manager and Brett Hudson from Topgear auto want me to sign and authorize a repair that has already taken place and as per Innovation group the repairer is not part of their panel, the repair was supposed to be sent to the warranty before work being done and there is no pending authorizations on my policy.
My car is still being held randsom by Brett and Mike.
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Replies (2)
Innovation Group's replyOfficial
09 Jul 2020, 11:34Hi Sifiso, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply09 Jul 2020, 11:34
Official
Hi Sifiso, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
13 Jul 2020, 11:03Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply13 Jul 2020, 11:03
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team