Formal complaint regarding poor service

Subject: Formal Complaint Regarding Poor Service and Unreasonable Delay

Dear Innovation Group Customer Service,

I am writing to formally lodge a complaint regarding the service I received in relation to a tyre change referred by your company to Tiger Wheel & Tyre.

I reported my claim to Innovation Group and was referred to Tiger Wheel & Tyre for assessment and tyre replacement. Upon arriving at the branch, my car was assessed and photographs were taken, which were then sent to Innovation Group for approval.

Unfortunately, the response from your team was extremely disappointing. After several hours, I was informed that you were unable to view the pictures and had asked Tiger Wheel & Tyre to forward them via email. Despite this, no progress was made, and I was left waiting at the branch for over five hours, without any resolution or meaningful communication.

This experience was not only frustrating but also highly unprofessional. I lost valuable time and incurred unnecessary inconvenience due to a lack of coordination and clarity between Innovation Group and the service provider.

I request that you urgently investigate this matter and provide me with an explanation for the delay and mismanagement. I would also appreciate it if you could ensure this kind of situation is not repeated in the future.

I look forward to your prompt response and a resolution to this issue.