BM
Boingotlo M
1 reviews | Active since May 2023
17 May 2023, 13:08
For your own financial, mental and emotional health...Stay away from this poor service organization
The service is beyond poor. I had to beg to get information. All the payments I made were not recorded. On the due date of the service, the car dealer is informed that the policy has lapsed while I had no knowledge of that matter. Why should I wait for 48 hours for their negligence?
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Innovation Group's replyOfficial
17 May 2023, 13:14Dear Boingotlo Motshabi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply17 May 2023, 13:14
Official
Dear Boingotlo Motshabi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team