1 reviews | Active since Sept 2011
Follow Up_Hello Peter Complaint Ref:GWH-88954
Veronique Hermans provided me with immediate feedback after the first complaint and advised that my refund will be processed and paid by Wednesday the 9th December 2015.<br> <br> I called Innovation today to follow up on progress as per the above mentioned feedback and was advised that payment hasn't come through due to technical problems which they were experiencing (which is understandable). A second problem however arose when I was told that only 1 refund had been processed, although they are two(2), I was then advised that the second one would also be included, that I would however get a total of R 2000.00 for both invoices. I do not understand how they got to R2000.00 after I PAID A TOTAL OF R 5375.97 (combined total for 2 services). I have a feeling they are taking advantage as I'm personally claiming, I don't think they would have directly paid VW the same amount for the services in question.
Dear Client,
Thank you for your patience regarding your complaint.
We confirm that a customer care representative has been in contact with you and has advised on all your claim history. As per the arrangement you have aggreed to have the policy in place which is a legally binding agreement of 42 months and of that we only collected 21 premiums thus far, and there is still 21 premiums outstanding for the policy to be paid fully.
We apologise for the inconvenience this has caused you and should you require more clarity to this matter kindly contact our customer care department on ***.
Kind regards,
Dear Client,
Thank you for your patience regarding your complaint.
We confirm that a customer care representative has been in contact with you and has advised on all your claim history. As per the arrangement you have aggreed to have the policy in place which is a legally binding agreement of 42 months and of that we only collected 21 premiums thus far, and there is still 21 premiums outstanding for the policy to be paid fully.
We apologise for the inconvenience this has caused you and should you require more clarity to this matter kindly contact our customer care department on ***.
Kind regards,