fine print in insurance

Item: Innovation Group
Rating: 1
Author: Paseka D

i am very disappointed with the service that i have received from innovation group which is the administrator of my motor warranty. they advising that my policy is on hold however they have debited two premiums from my account. my policy schedule says my policy will be active after my first successfull premium.

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

31 Oct 2018, 12:33

Hi Paseka,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply31 Oct 2018, 12:33

Official

Paseka D's updateReviewer Update

01 Nov 2018, 13:33

They only fast to reply here and no contact with the client, horrible experience

Paseka D's update01 Nov 2018, 13:33

Reviewer Update

They only fast to reply here and no contact with the client, horrible experience

Innovation Group's replyOfficial

02 Nov 2018, 15:56

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply02 Nov 2018, 15:56

Official