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I had my vehicle serviced at a certain dealership today, to my surprise, I was made pay for full service out of pocket by the dealership though I’m covered under a full service plan with Innovation Group.

When I contacted Innovation group, I was informed that my policy is inactive though premiums were debited from my account on a monthly basis.

The staff is so nonchalant and not willing to help, after being sent from pillar to post, I requested to speak to management which was another hassle till I had to beg.

I eventually connected with the Manager, France who indicated he would call me back by COB today as he had to engage another department. As anticipated, he did not call back and my enquiry remains unresolved.