Feeling cheated

To management ( Maxicare )<br> <br> I just want to inform you that your bad decision making has cost you a client for life , in these tough times I believe it is 10 times more difficult to get new customers than to retain existing ones. I have been a client for more than <br> <br> 5 years with Maxicare. Your limited decision making process of replacing a TV board amounting to R 2500 ,00 is extremely poor , do the <br> <br> calculation over 5 years and you will realize this. My TVs HDMI ports gave in and a board needed to be replaced , I believe Maxicare management took a decision not to replace this even the gentleman at Barnards TV repairs <br> <br> were surprised by your decision.<br> <br> In short I have cancelled both my policies with Maxicare , I will be reversing my debit orders back 6 months . I have opted to fix the TV myself , and you have lost a client. Hope this makes your management team happy saving<br> <br> R 2500 but losing a customer fo