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rudolph W
1 reviews | Active since Oct 2015
21 Oct 2022, 13:29
False adverti*****t.
My bakkie was bo struggling to put in gears no forceing in to gear and suddenly my releasebearing broke and damaged everything in bellhousing. Made a claim just to find out my claim is rejected because of "Findings:
The clutch reached its limit and its worn due to minimum limit
Final Complaint Outcome:
The Normal wear and tear is not covered by your Policy. Normal wear and tear is defined as deterioration arising through the use or age of
your Vehicle and which does not result in actual mechanical failure." They selling a false adverti*****t they will never pay out will allways be normal wear and tear even if something breaks.
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Replies (2)
Innovation Group's replyOfficial
21 Oct 2022, 13:48Dear Rudolph Van Wyk, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply21 Oct 2022, 13:48
Official
Dear Rudolph Van Wyk, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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rudolph W's updateReviewer Update
25 Oct 2022, 11:25They keep investigating the complaint and every time they just send the same thing. They will always find a way not to pay out even if everything breaks.
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rudolph W's update25 Oct 2022, 11:25
Reviewer Update
They keep investigating the complaint and every time they just send the same thing. They will always find a way not to pay out even if everything breaks.