Failure to refund client's service fees

I am sending this review on behalf of Bongani Bushula, ID number ***, contact numbers ***. He took out a policy with the Innovation Group policy number Policy Number: TR/SO/*** for servicing his vehicle. In June, when he took his vehicle in for a service, he paid an amount of R6,699.11. This amount is supposed to be refunded to him according to the arrangement that he has with this company. They have been giving him the run around since June with regards to processing the refund. He has been sending the documents they have requested on several occasions but the refund is not being processed. I sincerely hope that this matter will be resolved as it is extremely frustrating right now.