AH
Alex H
1 reviews | Active since Feb 2018
19 Jun 2024, 14:38
Failure to refund after cancellation of policy
Good day,
As per my instruction on 21 May 2024, I have requested to have the policy cancelled. I received confirmation of the cancellation, however the refund has still not been processed. I have sent your office several e-mails and eventually escalated the matter to your complaints department, with no feedback whatsoever.
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
19 Jun 2024, 14:58Dear Alex Holtzhausen
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply19 Jun 2024, 14:58
Official
Dear Alex Holtzhausen
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team