NR
Nomsa R
1 reviews | Active since Apr 2012
29 Aug 2023, 12:43
Failure to pay
I have had a service plan with innovation group for the longest time I even have a mechanical warranty with them. I have always been pleased with their service until today
Took my car in for service and i was told the plan expired august 2022 but they never stopped debiting though. I felt humiliated in front of people, not forgetting the time i wasted
Im going to cancel the other plan i have with them im so disappointed, this is a **** please give me my premiums back😡
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Innovation Group's replyOfficial
29 Aug 2023, 13:39Dear Nomsa Radebe, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply29 Aug 2023, 13:39
Official
Dear Nomsa Radebe, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team