AH
Alex H
1 reviews | Active since Feb 2018
26 Aug 2025, 20:38
Failure to cancel policies
Have been trying to cancel 3 policies, however they refuse to respond. Not the 1st time. Always have to complain on hello social media before i get assistance.
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Innovation Group's replyOfficial
27 Aug 2025, 08:03Dear Alex Holtzhausen,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply27 Aug 2025, 08:03
Official
Dear Alex Holtzhausen,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team