Failure to address my car machenical breakdown

Hello Peter,<br> <br> On the 21st May 2015 I launched a complain about Innovation Group failure to address my Machanical problem on the VW GTI golf 06, 2011 model. I submitted my quotation in January 2015 to date they have not approve the fixing of my car yet every month they deduct the monthly instalment. On the 21st May 2015 after I launched a complain via Hello Peter, I got a responce from Mr/Miss Tumi Bacela who promised to investigate the matter and come back to me. To date I have not heared anything from Mr/Miss T Bacela, could you kindly assist on the matter because it is now 6 months waiting for my car to be fixed. <br> <br> Thanking you in advance<br> <br> TM Lehloka<br> ***<br> <br>