1 reviews | Active since Sept 2016
failed to inform me of expired plan
<p>I have a service plan with Innovation group,,, appearently the plan expired i was not informed of this ,,, i am told it is not their responsibility to tell me , i feel as a client TCF was not app****, had i known that my plan was expiring i would have man contigency plans. Today i took my car in for service and i am told i have no plan,... now i have to pay out of my own pocket. Who has 3000 lying around for service? I am Highly disappointed in the service i recieved. </p>
Dear Client,
Thank you for your patience regarding your concerns.
We confirm that our customer care department has made contact with you and has addressed your concerns and we further confirm that your policy has been extended as at 06 September 2016 .
We apologise for the inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for your patience regarding your concerns.
We confirm that our customer care department has made contact with you and has addressed your concerns and we further confirm that your policy has been extended as at 06 September 2016 .
We apologise for the inconvenience this has caused you and trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela