AR
Abram R
1 reviews | Active since Mar 2023
30 Mar 2023, 07:23
*****
Hi, have a problem innovation group on my mechanical warranty.They refuse to assist me on the problem that is covered on the warranty.I decided to cancel the policy but they are still deducting after cancelatio and i more than 8 months .I talk to them several times
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Innovation Group's replyOfficial
30 Mar 2023, 08:11Dear Abram Ramokoka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply30 Mar 2023, 08:11
Official
Dear Abram Ramokoka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team