Extremely the worst service of my entire life

Good day

I don’t think I’ve had a worser experience in my whole entire life it’s like everyone does what they want whenever I spent over R300 in airtime trying to get my issue sorted and when I call I get a consultant and I speak to him two minutes he puts me on hold for over twenty minutes finally the last consultant said I will get my money but nothing I call again the next day I find a very very rude Duma from the claims department he just completely wrote me off and said there is nothing escalated and If I want him to assist me we should start over… guys what’s that