Extremely poor service

I am so disappointed with the service I've received from this company, I took out an extended warranty with budget insurance and apparently Innovation group is the claims admistrator. I took my car for a service at VW dealership in Midrand, during the course of service they detected that the steering rack has a mechanical fault through their diagnosis at the dealer and the dealership contacted Innovation Group on my behalf to submit a claim on my extended warranty which the Innovation Group advised the dealership that they will send in an assessor to go and do assessment on the vehicle. The following day the assessor arrived at the VW dealership to do the assessment in which the mechanic who did the diagnosis assured him the problem is the steering rack and thereafter the assessor comp**** a report saying the dealership will get a feedback upon conclusion. To my utmost delight the claim was rejected because it was said the problem is not with the steering rack although on the same report it wasn't specified what was the is the cause of the knock on the steering which the dealership has detected as a mechanical fault on the steering rack, with the feedback given by the assessor it is null and void when it says the problem is not on the steering rack yet he/she can't say what is the cause of the knock on the steering. I feel like the assessor wanted to just reject the claim while it was a valid one without the actual the knowledge of the fault in the vehicle after seeing the quotation from the dealership. It clearly indicates that this company is only there to rob me of my hard earned money without fulfilling its end of the bargain, I want Innovation Group and Budget Insurance to fully repay my premiums because they couldn't be trustworthy towards honoring the contract I've with them when it comes to the claiming stage and again people should be aware of how they mistreat their clients so that in future anyone shouldn't find themselves struggling to repair their vehicles as a result of being ****med by a company which just wanna make sales without considering the need of the people who are investing their money into their business. I'm extremely disappointed and feel hard done by with a company I fully committed my money on without skipping any payments on month to month basis in hope that when unforseen incident occur they will rescue me as they promised when they were still recruiting me to this extended warranty.