Extremely poor service and clueless customer care agents - it’s a ****

This is by far the worst client experience I’ve ever gone through. I have wasted so much airtime calling your call centre and no one is able to assist.

I bought a car last year in 2022 and insured with Innovation group for scratch and dents and tyre and rim covers - I never claimed on these covers.

In 2023, I bought a new car and settled the one in 2022, took up new policies with Innovation group and cancelled the policies for 2022, they said it would be completed within 14 days.

Its now over 30 days, I have been calling and everyone keeps referring to this”lady” who will assist with cancellation and nothing seems to happen.

I got an email to send documents and I sent them immediately and since then nothing.

Today is day 32 and still no assistance, I spoke to Kea Mo***eng who seemed to finally be assisting but once again this has been a terrible experience and I hope Kea can help change this for me.

If this is not resolved by 18th - I will cancel all my policies with immediate effect.