Extremely Poor Customer Service

Innovation Group's lack of customer service is disgusting. I have sent an email requesting information regarding my warranty policy as I have a long trip planned and want to sort out a few issues I had picked up with the car. All I had asked for was information in an email dated the 17th September 2021, followed up on the 20th and was only CC'd in on an email which was forwarded to another department and an automatic response received after that. It is now the 21st October, 34 days after my initial email and I had followed up again on the 12th October and the 18th October and now I am irrate at the inept nature of the customer service of this company. I am beyond asking for feedback on my queries and I will be escalating this to the Ombudsman if I do not receive proper feedback and service.