Extremely bad service from innovative group warranty

I started experiencing a whistling sound that was coming out from the turbo of my Audi A3,2017 Model. I then registered a claim successfully on this date 21/04/2026 with innovation group warranty. I noticed that a feedback was due I then call to find out what is the progress and I was told that I need to complete a disclaimer form which I wasn’t aware about, they then send it to me and I completed the form. I was told that everything has been finalised. I called again to get a feedback, a guy name Thabo answered the call and started to give me attitude and tell me that he will *reject* my claim cos he has every right to do so. He said to me I should receive a rejection letter in nor time. I hang off my phone. I called again and get another agent name Phako who said to me the claim was not rejected, they assigned an assessor to check the turbo and I should wait for 3days for them to assign an assessor. Two agents telling me different stories. Seems like they have already concluded that they not gonna pay for my car.

I even requested to speak to their supervisor, his name is Ashley and he’s also ignored me the whole day. They are avoiding me and I was told that he will contact me.

* Innovation group warranty don’t value their customers and they are very rude*