1 reviews | Active since Nov 2015
Extremely bad service
So, last week Wednesday I logged the first complaint. Innovation said that they would come back to me ASAP, AND STILL NO RESPONSE!!! <br> <br> I took my car for a service last week and when the workshop phoned to say that my brakes needs to be replaced, I said no problem because I'm covered for that. I have been paying for a product at Innovation from 2013 just to find out it has expired last year at the end of July, but I'm still paying for the service today. The day Innovation phoned me in 2013 was the FIRST and the very LAST time they made any contact with me. Not a single sms, call or email to say \hey, your plan has or will expired\". During my 45min phone-call, someone in the claims department said it was my responsibility to ensure that my brakes got replaced (when nothing was wrong with them) and then I asked if I can please listen to the call made to me in 2013. After a huge fight with one of the supervisors (Thyron) he said that he would personally get back to me within the next 24-48 hours. That two days right? Well we are going for two weeks now!<br> <br> Don't just reply to look good on Hello Peter please, phone me!"
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We kindly confirm that the sales recording was sent for your attention and that the calls have been evaluated accordingly. As per the call recordings the agent has offered to cover for a further 2 years or 45 000km whichever comes first. We further confirm that a premium amount of R54.88 has been added to the vehicle Installment. Kindly be advised that a cancellation request will need to be processed first, in order for the debit orders to be stopped and no further claims can be done on a cancelled or expired policy.
We apologise for the inconvenience this has caused you and should you require more clarity to this matter, kindly contact our customer care department on *** quoting reference no. GWH-96262.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your concerns and for allowing us the time to investigate.
We kindly confirm that the sales recording was sent for your attention and that the calls have been evaluated accordingly. As per the call recordings the agent has offered to cover for a further 2 years or 45 000km whichever comes first. We further confirm that a premium amount of R54.88 has been added to the vehicle Installment. Kindly be advised that a cancellation request will need to be processed first, in order for the debit orders to be stopped and no further claims can be done on a cancelled or expired policy.
We apologise for the inconvenience this has caused you and should you require more clarity to this matter, kindly contact our customer care department on *** quoting reference no. GWH-96262.
Kind regards,
Tumi Bacela