******ion!

Greetings

I'd like to enquirer about the product I bought from your company.

I bought a service plan for my vehicle of which it cost the amount of R16090.30 or total of R23936.23(including VAT).

My debit orders are debited monthly with my vehicle installment. I recently took my vehicle for service at Audi for the 120000km major service. Innovation Group gave Audi a hard time in approving my service, of which I left the vehicle came back the following day to find my vehicle not serviced as there was no approval and didn't approve specifically for major parts that required the service(e.g. gearbox, atf oil).

The total amount of the service was quoted at R11740.35 and only R7920.05 was approved. The next service quote will be +/- R2001.00, this equals to R9921.05 of the total R23936.23! Why is the R14015.18 omitted? I am not happy with this service/product and would like to get my money's worth or be compensated for the shortfall. This is ******ion, I can't be paying more than double of what I am getting back.

I would like to receive a resolution to this grievance, as I'm unhappy about agreement.