Extended warranty payout declined

Item: Innovation Group
Rating: 1
Author: Lizel L

Taking my debit order from Jan 19 for an extended warranty on my vehicle, only to find out I cannot claim as the wrong VIN is registered on the policy. Then after correcting the situation I still cannot claim as my policy is inactive. But the debt order goes off my account each month.

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

22 Nov 2019, 10:11

Hi Lizel, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team

Innovation Group's reply22 Nov 2019, 10:11

Official

Innovation Group's replyOfficial

22 Nov 2019, 11:10

Hi Lizel,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply22 Nov 2019, 11:10

Official

Lizel L's updateReviewer Update

22 Nov 2019, 12:36

Thank you so much.

Matter has been resolved.

Lizel L's update22 Nov 2019, 12:36

Reviewer Update

Thank you so much.

Matter has been resolved.