Extended Warranty Fail

In 2013 we purchased a #Mazda BT 50 vehicle with Mazda Motion Extended Warranty, paid for in full up front. Yesterday a failure took place, a blown water pipe. We logged the call to be told that the policy does not cover towing. However our policy clearly states on Pg 5 that it is included. After discussion with 14 people, yes 14 people, i am still no further at getting this resolved. Mazda, you sell us absolute *******, take our money and provide us with the poorest service i have ever had to endure.