MA
Matt A
1 reviews | Active since Apr 2013
29 Jun 2015, 16:04
Extended Warranty Delays
I logged a complaint on 19th June 2015 relating to an extended warranty, and was promised an update / response with 48 hours. It has now been 10 days and still no reply despite reminder email sent by me asking for updates. I emailed AGAIN today first thing this morning, and still no response. HELLOPETER IT IS THEN! Maybe I'll be heard now of this bad service!
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Replies (1)
Innovation Group's replyOfficial
29 Jun 2015, 16:44Hello mattallison83,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Innovation Group's reply29 Jun 2015, 16:44
Official
Hello mattallison83,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela