PP
Priyesh P

1 reviews | Active since Jun 2011

11 Dec 2018, 19:51

Extended warranty covers nothing it seems

Innovation group what exactly does you warranty cover My wife”s car had just come out the extended vw plan and after positive feedback we decided to take the Innovation warranty to cover in case of possible issues later on. A key component relating to the throttle body that controls the accuator failed. A claim was submitted to Innovation but was declined as Innovation apparently thinks you can still drive the car without this component. This component ensures the car drives but its not covered That makes no sense what so ever. Extremely upset client, please refund all my premiums

0
Replies (2)
Innovation Group
Innovation Group's reply12 Dec 2018, 07:46
Official
 Hi Priyesh,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply13 Dec 2018, 09:41
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologize for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team