Extended warranty

Dear Hello Peter,<br> We bought a used 2008 Mercedes C200 a year ago and we took out an extended warranty through the Innovation Group. On Monday the car would not start and we called the roadside assistance. After trying their best to start the car it would not.start. On Tuesday we then ask the battery center to check the battery because we thought it was the battery but it would not start. Seeing that the car has extended warranty we (my wife Lilian) then called the Innovation Group and the car was towed to their preferred service provider. The service provider then inspected the car and told Lilian that the ignition is the problem. He then submitted a quote to them and was told that the car was not covered under the extended warranty. We are in possession of their policy that states clearly what was covered. The ignition is one of them. The cost of the repair is R17000.00 and we do not have that money. The policy is up to date with payments but they refuse to pay. Will you please help? Thanking you in anticipation.