Expired policy but stil debiting

Service that I have received from innovation its very bad since last year march.they told me that my policy has expired.when they had to help but stil they taking money every month end.when I went to Absa to query they told me my policy its stil active.I was shocked n confused.cos all I wanted was to get all my money they have been debiting since last year.I decided to take my car to dealer for front suspension.now the dealer is telling me whem they contact the insurance they telling them same sad story policy has expired.my car is at dealer is we speak waiting for the go head from me n innovation.I have prove of emails frm last year up until date.its so frustrating n stress ing my money is been taken away but when I need help nothing is happening. Pls help me resolve this get all my money that was taken since the policy was expired or get my car fixed