Excellent *******

Innovation Group is a thieving company taking advantage of people. I must say though, they have great employees who really fight for their thieving actions.

Just under 2 years ago I had a big frustration when taking my vehicle in for a service. Innovation Group told me that my insurance was on hold because I had missed a debit order earlier that year (I had taken my car in May). These guys had continued to debit me in the following months yet they were telling me my policy was on hold because of 1 missed debit order (which I wasn't even aware of). My car was at the service yard and came back unattended to. After a long back and forth of no answer and sending me from one agent to another, I made payment of the outstanding amount to the company so I can have my vehicle serviced. I was taking my vehicle in for 90k service at the time and my contract with them was valid until 105k.

The service agent actually mentioned that she had a lot of clients who complained about Innovation group and recommended another insurance company to me. I remember asking Innovation Group to cancel my policy - I don't yet have proof of this, but even then, my policy was soon to expire on the next service. I have asked them for recordings to prove that I asked for cancellation.

All this time I thought that the "Vehmaint" debit order was from my new insurance policy (R259 for almost 2 years). BUT no! I find out that Innovation Group has continued to debit me since 2019 after I asked them to cancel my policy after they put it on hold.

I called my banker to find out who the company is and even my banker couldn't get a number from them and only gave me the name. I googled and called them today to find out why they have continued to debit me all this time and asked for phone records to confirm that I did ask for cancellation. Note that I have not claimed anything from them since May 2019!!!! As I speak to the great employee of Innovation Group, she argues with me and says there's no proof that I cancelled and she can't give me all the phone records because I called and spoke to 14 agents that month so she can only send me records of the employee I made arrangements of payment with. She continues to argue that even if I want to cancel my policy, she would have to check how much I owe the company! Imagine that! almost 2 years later, claim free... she believes I might still owe Innovation Group AND I will have to give them 1 month notice to cancel! Wow! Innovation Group, you have a special place in hell for what you are doing to people! Shame on you! I will fight for this money you have ****** from me all this time!