Excellent Service

I’ve noticed a significant improvement in the company’s service. While my initial experience with my service plan was not ideal, I decided to give the company a second chance after having a constructive conversation with them—and I’m glad I did.

On Friday, 18 July, I contacted the company to inform them that I had dropped off my car at my regular service provider. They assured me that the service provider would get in touch with them directly. Later that afternoon, my service provider called to confirm that my vehicle had been serviced and was ready for collection.

I’m particularly pleased with the level of service I received. Lwando Sithuko, the Customer Experience Coordinator at Innovation Group, has been an excellent point of contact throughout this process. My overall experience was smooth, professional, and far more positive than before.