everyone lies and no one pays

<p>I cancelled my maintenance plan with them on 6 Sept 2016. Tyrone contacted me back on the 6th of September stating the amount that will be paid back is R 18300 and something...... After numerous fights because no one wants to put anything in writing, i eventually received an email from Tyrone Naidoo stating that the refund will be done by 30 Sept 2016. However, when i contacted again to check the progress, the refund was not captured as yet. When I eventually got hold of Tyrone he reckoned that he was trying to help me and will appoint someone else. Lebohang Ntoahae was appointed and informed me that the refund will only be done on 3 October and the amount is now R 15 094, instead of the R 18300 mentioned by Tyrone. Apparently Tyrone had his numbers wrong, however, when requesting the tape for that conversation, i get ignored. I mailed Lebohang three times between 28 Sept and 3 October with no reply. No money is reflecting in my account and i have received NO proof of payment. I contacted them 3 times today. when i started screaming i was put through to Lebohang although he did not answer his direct line when i tried 2 min before. I still have not received feedback as to where my money is. I also spoke to a Catherine which placed me on hold for 20 min and cut me off with no answer. I am fed-up! THIS IS THE WORST SERVICE RECEIVED IN A VERY LONG TIME. This company is making excuses for paying me my money back.... I fail to see why i must beg them. STAY AWAY FROM THEM!!!!! </p> <p>If the money is not reflecting tomorrow, I will be getting my attorneys involved</p>