Even beyond our arrangement this company is still causing issues.

From my last complaint at this platform, representatives of innovation group have reached out to me telling me that they have approved my cancellation, even though there was no official communication to confirm that.

Furthermore they stated that there won't be any refund issued for the cancellation. By right I should receive a proportionate of the refund based on the outstanding amount.

I am struggling to understand why they get to keep the entirety of the prepaid amount and not refund it to me (who has to pay another warranty) or wesbank to reduce my vehicle finance.

Can someone explain to me why Innovation group gets to keep my hard earned money in exchange for money, whatever happened to fair business practice? Who do we reach out to, to protect us as consumers from these unfair business practices let alone the lack of good faith and courtesy?