KN
Kulani N
1 reviews | Active since Mar 2020
10 Jul 2023, 15:44
erronous debit order date
I received a debit order at an odd time. I called in and the agent had no answers for me. Now my bank has charged me further bank charges on this matter.
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Innovation Group's replyOfficial
12 Jul 2023, 10:56Dear Kulani Nxumalo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply12 Jul 2023, 10:56
Official
Dear Kulani Nxumalo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team