Enabling the future of Swindling Insurance

It's really sad that I've had to fall pray to an insurance companies disservice. Something I've been dreading for as long as I can remember. I would urge anyone to please choose another service provider other than the Innovation Group. I've been paying a monthly fee every month for my car service plan. I've not been driving my car often so me being a female always going by my service book whereby every 15000km my car needs to go for a service. Well this was not the case, according to them it was 12 months irrespective if your motor vehicle reached the 15000km or not it still had to go in for a service. Needless to say if I were to be informed by, sms, what's app or email that I needed to use my service then. I would have surely done so prior to this. To be told that they will not going settle my cars service as I did not take it within the period of 12 months without any notifications is extremely **********. However they (Innovation Group) received my monthly payment every month without fail. I'm beginning to see why some people don't have service plans, because we have companies like these with slogans like "enabling the future of insurance" what a joke. For a so called world renowned company and they can't even send out courtesy correspondence. Probably because they are so good at accepting the money without delivering a service.