****ed innovation paying customer

Item: Innovation Group
Rating: 1

I have a uge problem with innovation group,whenever we take our car in for a service we are told that our plan has expired.But we are paying them every month.The latest problem after making a booking for our car to be serviced is that we have a missed payment.Our banking statement states otherwise.

And now its our responsibility to send bank statements so that we can prove that no installments was missed.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

31 Aug 2020, 13:15

Hi Liezel ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply31 Aug 2020, 13:15

Official

Innovation Group's replyOfficial

01 Sept 2020, 11:25

Hi Liezel,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologize for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply01 Sept 2020, 11:25

Official