AP
Anne P
1 reviews | Active since Mar 2009
18 Nov 2015, 20:50
Double premiums deducted for 2 months in a row
Despite me informing Maxicare that a double premium was deducted via debit order from my bank account in October, it has again happened in November. Calling the call centre is a waste of time because everything has to be reported to the admin department - who NEVER respond to queries.<br> The October error has not been refunded yet - how long is it going to take before this is corrected?
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Replies (1)
Innovation Group's replyOfficial
19 Nov 2015, 09:57Hello annedp,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Innovation Group's reply19 Nov 2015, 09:57
Official
Hello annedp,
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client,
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela