HB
Hermann B
1 reviews | Active since Jan 2013
31 Aug 2022, 07:49
Double debit order
On 25 August I was double charged on my 2 extended service plans, sms was sent by Innovation that it will be reversed but nothing happened as yet, almost a week later.
Best is that if you miss a payment, companies like this are all over you within days.
When will this get reversed?
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Replies (2)
Innovation Group's replyOfficial
31 Aug 2022, 08:35Dear Hermann Booysens, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply31 Aug 2022, 08:35
Official
Dear Hermann Booysens, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's replyOfficial
31 Aug 2022, 14:40Dear Hermann Booysens, Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply31 Aug 2022, 14:40
Official
Dear Hermann Booysens, Thank you for allowing Innovation Group the opportunity to investigate your complaint. We acknowledge that a member of our Customer Service Team has been in contact with you regarding your complaint and that detailed feedback has been provided. Should you require further assistance, please feel free to reach out to us on ***. Best RegardsInnovation Group Customer Services Team