Double debit order

I am debited twice for the Power Up policy with this company. I contacted them on the 26th August 2022 and I spoke to the consultant by the name of Holland he assured me that the second debit will be reversed within 48 hours but till today the 2nd of September 2022 I am still waiting, I have also send an email to the customer care support and they asked me for bank statement I have send it no one cared to tell me what's going on. I decided to do another follow up on the 1st September 2022 I spoke to Rose she said I the money will be in my account on the 02 September 2022 and that date is today the money is still haven't been paid back. I am so angry because I told her she is lying because she is just telling me this to get me off her side/call and she said it will be in look now it's 19:15 the 02 September and I'm still waiting.

What exactly do you want me to do guys why the **** should I have to fight to get refunded I never skipped any of your premium but I'm being treated like a fool or should I say a piece of *******

I need to be refunded it's my money and I need this now sort this mess out you created this resolve it by reversing my money.

You guys are so pathetic I have already spend R100 calling you to get refunded and still I'm being turned into a stupid client.